Mobile / Live
Your account data on dory189 is handled with a clear set of rules — what we collect, how long we keep it, and where you can review or correct it. This page covers the full scope of our privacy practice, from your wallet transactions with DANA and GoPay to the session records tied to your account.
When you create and use your account on dory189, we collect the information needed to run your session: your registered contact details, wallet identifiers for DANA, GoPay, or Bank Transfer, and a log of account activity including deposits and withdrawals. We do not sell this information to third parties. Data is stored and processed in accordance with the applicable rules for the regions where access is permitted under local law. Retention periods depend on the type of record — active account data is kept as long as your account remains open; transaction logs are retained for the period required by applicable regulations. Where local law governs data handling for Indonesia residents, those rules take precedence. If you have questions about how a specific record is stored or why it is retained, our support team can walk you through the details tied to your account. Cookies and device-session identifiers are used to keep your login state consistent across devices, so your wallet balance and account history are available whether you switch from mobile to a browser session or return from a different connection.
Not every data point on your dory189 experience is governed by the same rules. This section separates what we control from what falls outside our direct responsibility.
Login credentials, session tokens, and device identifiers used when you sign in are covered by this policy. We use these to maintain continuity across sessions and to detect unusual access patterns on your account.
Records of deposits and withdrawals via DANA, GoPay, and Bank Transfer are captured in your account history. These records are accessible from your account dashboard after login and are retained per applicable regulatory requirements.
Pages you visit and features you use within dory189 generate anonymised usage signals that help us maintain the site. These are not linked to personally identifiable data unless you are logged in.
Payment processors for DANA, GoPay, and Bank Transfer operate under their own privacy terms. Once a transaction is handed off to their systems, those providers' policies govern that leg of the process. We do not control or store data held solely on their side.
You have clear actions available to you under this policy. To review the data we hold on your account, log in and open the account settings page — your transaction records, registered contact details, and session history are visible there. If any detail is incorrect, you can update your contact information directly from the same settings screen; for wallet identifiers tied to DANA or GoPay, follow the verification steps shown in your account to make the change. If you want to raise a question about how your data is used or request a specific correction that is not available through self-service, our support team handles these requests by email and live chat. Response timelines depend on the nature of the request, but our team will acknowledge your message and confirm the next step. Account closure requests that include a data retention query are handled through the same support route.
Open account settings after login to see transaction history, session logs, and registered details. No separate request is needed — the data is available directly in your dashboard.
Contact details and registered information can be updated from account settings. Wallet verification for DANA or GoPay follows the on-screen steps shown in your account.
Email or live chat support handles data queries. Our team will confirm receipt and the steps they will take to address your question or correction request.
If a change cannot be made through self-service, submit a request through support with your account details. Our team will identify which records are involved and confirm the resolution path.
Questions about your data or this policy reach our team through the channels below. For anything tied to a specific account record — a DANA transaction, a session log, or a detail you want corrected — include your registered account identifier when you write so we can locate the relevant record without delay.
The chat window in your account dashboard connects you directly to our support team. Available for account-level privacy queries and correction requests.
Send privacy and data queries to our support address listed in the account help section. We acknowledge requests and confirm next steps in writing.
Self-service corrections for contact details and wallet identifiers are available directly in your account settings page after login — no support ticket needed for standard updates.
Our approach to data protection covers four practical areas: how we handle the data you give us, how cookies keep your session consistent, how we secure your account, and how long we hold records before they are removed.
We collect only what is needed to run your account — contact details, wallet identifiers for DANA, GoPay, or Bank Transfer, and activity logs. We do not share personally identifiable data with third parties outside of payment processing and regulatory requirements.
Session cookies keep you logged in across devices and maintain your wallet state between visits. You can manage cookie preferences through your browser settings; disabling session cookies will affect login continuity on dory189.
Access to your account data is protected by your login credentials. If you notice unexpected activity on your account, use the account settings page to review recent sessions and contact support through live chat to flag the issue.
Active account data is retained while your account is open. Transaction records are kept for the period required under applicable regulations in eligible regions. To ask about a specific retention period, contact support with your account details.
Answers to the questions our members most commonly ask about how their data is handled on dory189.
We collect your registered contact details, wallet identifiers you use for DANA, GoPay, or Bank Transfer, and a log of your account activity including deposits and withdrawals. This is the data needed to run your account and process your transactions.
Yes. Log in and open your account dashboard — your full transaction history, including DANA and GoPay records, is listed there. The history is available any time without a separate request to our team.
Go to account settings after login and follow the update steps shown there. For wallet identifiers linked to DANA or GoPay, the verification steps required are shown on the same screen. If the change is not available through self-service, contact support via live chat or email.
We do not sell your personal data. Payment processors for DANA, GoPay, and Bank Transfer receive only what is needed to complete your transaction. Outside of that and any applicable regulatory requirement, your data is not shared with third parties.
Active account data is retained while your account is open. Transaction logs are kept for the period required by applicable regulations in the regions where access is permitted under local law. You can ask our support team for details on a specific record.
Open account settings and check your recent session history. Then contact our support team through the live chat in your dashboard to report the issue. Our team can review the relevant access records with you and confirm the steps to secure your account.